Our aim is to provide you with a swift delivery service wherever in the world you may be!
As we only advertise products that are available in stock on our website, we are able to process orders for immediate dispatch so that you can have your items in the shortest time possible.
U.K Deliveries
U.K Delivery:
Standard UK delivery is 2-5 business days. Orders over £50 are eligible for free delivery.
Next Day U.K Delivery:
This is available to all U.K orders placed latest by 12 noon with the express shipping option selected. The delivery charges start from £5.99 and are dependent on the weight of the contents of your shopping cart.
Delivery will be next working day except where the order is placed on a bank holiday or during the weekend. In these instances, the order will be processed the next working day.
Non-UK Deliveries
European Union (EU) Deliveries:
We offer a standard delivery service to most European countries, the charges of which are discounted and competitive. Both the delivery time and rates are dependent on the destination and the weight of the order.
For all orders shipped to countries within the European Union (EU) with a total value under €150 (excluding taxes and delivery), taxes and duties will be paid at checkout. This means that the price you see for the item(s) in your cart is the final price you’ll pay, and there will be no additional fees or charges upon delivery. We make sure to follow all EU regulations and guidelines regarding taxes and duties, and strive to make the checkout process as easy and transparent as possible.
Worldwide Deliveries:
We offer a standard service to most destinations. The charges and delivery times are destination and weight dependent. We cannot guarantee delivery times as this depends on the courier system in the destination country.
We also offer an express service to some destinations. Delivery will usually be by DHL or Fedex.
If a delivery option is not available for your country, please contact us for more information on the shipping time and cost.
Please note that some deliveries may require a signature on receipt.
Returns
Your order will be dispatched to you on completion of a thorough in-house product quality check as far as the packaging permits.
In the event that an item reaches you in an unsatisfactory condition, please inform us via email at [email protected] with some information on your reason for the intended return.
It is important that you notify us of your intention to return an item(s) within 7 days of receipt. We will provide you with a RMA (Return Merchandise Authorisation) number to quote in all correspondence including having it included in the parcel being returned.Returned goods must be unused and unopened in a saleable condition and in their original packaging. We also require that all returns are sent by standard recorded post and the proof of the cost paid by you is included in the parcel.
On receipt, we will process a refund for the item(s) as well as the postage cost to your payment card or send you a replacement if requested.If an item is returned because of a ‘change of mind’, neither the delivery charge you paid nor the return postage cost will be refunded.
Please note that we are unable to accept returns of certain products including most make-up for hygiene reasons.
Revised July 2023